Meet the empathetic problem solver who's turning a decade of educational innovation into delightful user experiences: I am a writer, poet, mother, and wife. I’m a first generation Jamaican American hailing from the Crown Heights neighborhood of Brooklyn, New York. I am a self-proclaimed lover of languages, educator, and UX Designer…
In the pulsating world of UX, the principles of design thinking echo the pedagogical strategies of education—both rooted in understanding the needs of the audience. In education, I ignited the spark for grand dreams in my students. Now, as a UX designer, I infuse that same spirit into shaping experiences that surpass user expectations. Now, as a UX designer, that storytelling finesse from the classroom seamlessly weaves into my design rationale.
From the Hustle of Brooklyn to the Heart of UX Design
Delta Airlines
“Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.”
This case study provides solutions for adding a minor to your itinerary, long wait times to speak with a Delta customer service representative, ambiguous carryon storage policies that delay departure times, and unclear seating chart that confuse passengers while boarding.
Educare
Educare—a holistic approach to teaching and learning. This app is a user-friendly and accessible platform that meets the diverse needs of students, promoting their well-being and academic success. This centralized platform bridges the gap between students, parents, schools, and the broader community.
EduCare app is a multifaceted B2C platform that serves both individual consumers (students, parents) and potentially involves interactions with educational institutions.
Established in 2019, The Law Office of J. Edward Shipp has swiftly become a cornerstone in the legal landscape. With a proven track record of success, our seasoned team of legal professionals, led by Attorney Shipp, brings a wealth of expertise to every case.
Targeted redesign, shifting from general practice to a dedicated personal injury platform, attract more client with SEO optimization and strategic marketing.
Likkle Bikkle
Likkle Bikkle ( a term Jamaicans use to describe a “little food”) is an app that aims to make the cooking process more enjoyable, efficient, and convenient for users, addressing their needs for cherished recipe discovery.